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General Help Topics

When your order shows as Closed, it could be:

 

1️⃣ Platform-Initiated Closure

• Product discontinued/out of stock 🛒✖️
• Undeliverable shipping location 📦🚫
• Customer-requested cancellation 🙋

 

2️⃣ Auto-Closure (Unpaid order) ⏰→❌

Good News! These orders can be restored:

Go to Order Details

Click "Repurchase" button 🔄

Complete payment to reactivate 💳

 

📧 Need Help?
- Email: [email protected]
- Chat Live: Click 'Contact us' in the lower right.