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Quality issue can be devided into print quality issue and product quality issue:

Print Quality

1. Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy and do not represent the quality of the print file and distort it.

2. Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Upside down:The placement of the printed design does not match the designed placement to the extent that it becomes noticeable by End Customer and the initial design is distorted.

3. Peeling Print: Print coming off in pieces.

4. Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeable to the End Customer and noticeably differs from the artwork.

Product Quality

1. Broken/Holes/Mechanical/Torn: Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock.

2. Stains: Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design.

3. Underbase Issue: White underbase visible either on the edges or on the print.

If there is any  issues above of your product, please contact us for after-sale service.