Help Center

To make it easier for you to obtain your invoices after completing an order, we have provided a simple step-by-step guide.

Please note that you can only download invoices for orders that have already been signed for.

Step 1: Log in to Your Account

First, log in to your PrintKK account using your username and password.

Step 2: Manage your invoice information

Currently, our invoice information defaults to the delivery information for each order. If you want to modify the invoice information to your or your company's information. You can modify the invoice information here Dashboard-Settings-Invoice info. After submission, all your future invoice information will be the above information.

Step 3: Navigate to the Order Management Page

Here, find and click on the "Order" option.

Step 4: Filter Completed Orders

Click on "My order" to view all your orders.   Next, use the filter option to select "Completed".   This will display all orders that have been signed for.

Step 5: Access the Order Details Page

In the list of completed orders, locate the order for which you need to download the invoice. Click on the order number, which is displayed in green font, to enter the order details page.

Step 6: Download the Invoice

On the order details page, find and click the "Order Invoices" button located in the upper right corner. The system will automatically generate and download the invoice for that order.

Note:

Invoices can be downloaded multiple times.

If your order undergoes a refund or exchange after you have downloaded the invoice, the invoice will become void.

If you encounter any issues, please do not hesitate to contact our customer service team for assistance.

Email: [email protected]

Chat live: Click on the button “Contact us" in the lower right.