Help Center

If your store orders are not being imported into PrintKK, consider the following solutions:

1. Orders Are Still Syncing

• Order data may take some time to be sent from your store to PrintKK via API.
• Most imports happen within seconds, but delays may occur.
• Try manually refreshing by using the ‘Refresh Data’ function.

2. Orders Contain Unsynced Products

• If the store orders include products not synced with PrintKK, they will not be imported.
• Check your store → Products to enable importing unsynced products. and Refresh data.
• Note: This setting only applies to future orders.

3. Orders Contain Ignored Products

• If you have previously ignored certain products, they will not be imported.
• To fix this, unignore the products (this will work for future orders).

4. Other Issues? Contact Us!

• If none of the above solutions work, please reach out to our support team for further assistance.

📧 Need Help?

• Email: [email protected]
• Live Chat: Click ‘Contact Us’ in the lower right.