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Help Center
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General Help Topics
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🧼 Important Notice on DTG Prints 🧼
When you receive a new product featuring a Direct-to-Garment (DTG) print, you might notice a vinegar-like odor or see an off-white residue on the surface. Rest assured, this is completely normal and due to a fixation agent used during the printing process. This agent is not permanent and will not affect the quality of your product.
🔍 What's the Fixation Agent?
- The fixation agent, sometimes called pre-treatment, is essential for all DTG prints in the industry.
- It ensures the ink adheres properly to the material, preventing it from flaking or peeling off.
🧽 How to Remove Residual Smell and Residue:
- Simply clean the product.
- A single wash should be sufficient to eliminate both the odor and the residue, leaving your product fresh and ready to use.
📧 Need Help?
- Email: [email protected]
- Chat Live: Click 'Contact us' in the lower right.
Thank you for your understanding and enjoy your new product!