Help Center

Dear Customers,

We would like to inform you of an important update regarding Etsy's new policy, which affects third-party shipping support. As part of Etsy’s ongoing efforts to streamline the marketplace experience, they have recently removed the ability for sellers to use third-party providers for shipping orders directly from external platforms, such as PrintKK.

• What‘s Changed:

1. Etsy has announced in their [general release notes](https://github.com/etsy/open-api/releases/tag/3.0.0-general-release-2024-10-21) that as of October 21, 2024, all sellers must use Etsy’s internal shipping system for fulfilling orders. This update directly impacts how you can manage your fulfillment and shipping processes using third-party providers like PrintKK.
  
2. Etsy has also published a guide detailing the new steps to take when working with third-party providers in their [help article](https://help.etsy.com/hc/en-us/articles/26654295371031-How-to-Use-a-Third-Party-Provider-to-Ship-Your-Order?segment=selling).

These changes might impact how your orders are processed and shipped, so we encourage you to read through these documents carefully to understand the new procedures.

• What We’re Doing:

At PrintKK, we are actively exploring alternative solutions to ensure a seamless experience for our customers despite these new changes. We are in touch with Etsy and our partners to find workarounds or solutions that align with Etsy's new policies.

• Stay Connected:

We understand this is a challenging time, and we are committed to finding ways to adapt to these changes. If you have any concerns or suggestions on potential solutions, please do not hesitate to reach out to us directly. Your feedback and partnership are incredibly valuable as we navigate this transition together.

Thank you for your continued trust and support.

Best regards,  
The PrintKK Team